If you are under 18, you may use our website only with involvement of a parent or guardian. To purchase from us over the Internet you must be over 18 years old.


International Users

If you are a user accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from Australian laws, please be advised that through your continued use of this website, which is governed by Australian law and this Privacy Policy as incorporated in our Terms of Use, you will be transferring your Personal Information into Australia and you consent to that transfer.


Privacy Policy

Your privacy is very important to us. RAPP Australia Pty Ltd respects the confidentiality of our customers and takes its obligations under privacy law seriously. The appropriate measures have been taken to ensure that your personal information is respected and kept confidential. The personal information collected from you on this website is used solely in relation to your transactions with www.neann.com.au and is never shared with other organisations.

We encourage you to read the below points and to use them to help make an informed decision regarding registration and use of RAPP Australia Pty Ltd.


Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

When you send us your personal information including credit card information we encrypt these details to protect them from unlawful access. To purchase from us over the Internet you must be over 18 years old.

When you register to use the site you will be provided with a user-id (your email address) and you will then create a password. It is your responsibility to manage the security of your login details. We cannot be held responsible for any unauthorised access if you do not keep the login details confidential.

You must:

  • Keep your password secure at all times,
  • Not permit any other person to use your user id and password and
  • Change your password regularly.

You must not solicit login information or access an account belonging to someone else.


Protecting Your Information

You understand and acknowledge that whilst RAPP Australia Pty Ltd takes reasonable steps to protect information from misuse, loss, or unauthorised access, modification or disclosure, RAPP Australia Pty Ltd cannot be responsible for the security of any information located or created outside of the RAPP Australia Pty Ltd and NEANN domain. You assume total responsibility and risk for your use and information you provided on your NEANN account.

Please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Hence, we limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.


Falsifying Your Details

The access to your account will be terminated if any details or information that is provided by you, to be found incorrect (age, address, etc). Any costs affected by this misinformation will be passed on to you, the user.


Unacceptable Conduct

You must use NEANN in a manner that does not infringe the rights of others. Unacceptable conduct would include (but not limited to) that which may:

  • Breach the privacy of any person (including RAPP Australia Pty Ltd staff),
  • Harass or cause distress or inconvenience to any person (including RAPP Australia Pty Ltd staff),
  • Involve the transmission of any unlawful, defamatory, obscene, offensive or scandalous material and
  • Cause disruption to RAPP Australia Pty Ltd operations.


Private Information Collected

All private information collected from you including your phone number and email address will be regarded as private and RAPP Australia Pty Ltd may use these details to contact you regarding the good or goods you have purchased or information about your account, delivery times, provide information to our couriers/delivery personnel (address, id, etc), or to a credit card processing company (to bill you for goods sold on our website) or related services that we think may benefit or be of interest to you.

RAPP Australia Pty Ltd uses Non-Personal Information for the following general purpose: to customize the advertising and content you see, improve our services & conduct research.

Your contact details will be used for the purpose for which you have provided it and will not be disclosed to any external mailing database because RAPP Australia Pty Ltd does not rent, trade, or share Personal Information with third parties except to provide products or services you’ve requested, when we have your permission, or under the following circumstances listed above.

RAPP Australia will store cookies on your computer when you log on to your NEANN account. Cookies enable our website to recognise your browser through your web browser and welcome you back to our site. They are also used to keep track of the items purchased within the online shopping system and to ease the shopping process.

No credit card number is stored in the system. The credit card details will be passed to the payment gateway as soon as it has been collected.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site neann.com.au or www.neann.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, newsletters or requesting further services.
  • We may also ask you for information when you report a problem with our site or a problem with a good or service,
  • If you contact us, we may keep a record of that correspondence,
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them and
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


Complying with the Law

RAPP Australia Pty Ltd may release account information when we believe, in good faith, that such release is reasonably necessary to:

  • Comply with the law,
  • Enforce or apply our user agreements or
  • Protect the rights, safety, or property of RAPP Australia Pty Ltd, our users, or others.


Registration & Newsletter Information

You have the option to provide demographic information (such as gender, birth date and general location) to us; we encourage you to submit this information, so we can provide you a more personalized experience on our site.

During registration, you can choose to opt into our newsletter as well as periodic email updates from our Website regarding newly printed designs, new products, and upcoming sales on our Website.

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

Please see the “Choice and Opt-out” section.


We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purpose, when we ask for this information for example receiving newsletters.

If you no longer wish to receive our newsletter and promotional communication, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@rappaustralia.com.au. Please do not forget to inform us the reason for your email.


Termination of Access & Account Privileges

You are personally liable for any orders that you place or changes that you incur prior to termination.

RAPP Australia Pty Ltd has the right to terminate your access to your account or your use of the site at anytime without notice and for any reason whatsoever.

RAPP Australia Pty Ltd staff(s) may terminate your access to NEANN at any time if we become aware of any security breaches or prohibited use or where it is necessary for the management of RAPP Australia Pty Ltd computer systems. RAPP Australia Pty Ltd staffs are not required to provide any reason or notification for any such termination.

We reserve the right to change or discontinue all or any aspects of the site including removing or edit content / page at any time without prior notice for any reason whatsoever.


Terminating Orders

RAPP Australia Pty Ltd and its associates reserve the right to refuse service or cancel orders at their sole discretion.


Terms and Conditions of the Privacy Policy

We may communicate with you by posting notices on this site or by e-mail. You agree that all communication that we provide to you electronically satisfy any legal requirement and that such communication be in writing.

We will not be liable for any disclosure of your personal information to any third party, not authorised under this agreement which was beyond our control.

By using our website, you consent to the collection and use of this information by RAPP Australia Pty Ltd. If we decide to change our privacy policy, we will post those changes here, so that you are always aware of what information is collected, how we use it, and under what circumstances we disclose it.

RAPP Australia Pty Ltd reserves the right to change its policy at any time without prior notice for any reason whatsoever and it is up to the user to ensure they are aware of the current policies in place.